Refund policy

At Emberwood Candle Co., every candle is crafted with intention, care and a touch of quiet magic. My hope is that each piece you bring into your home feels meaningful, comforting and aligned with your rituals. Because everything is handmade in small batches, this policy exists to keep things fair, clear and supportive for both of us.

Above all else, you will always be take care of here. If something goes wrong with your order, I will do everything I can to make it right. While all sales are final due to the handcrafted and often limited nature of my products, I encourage you to reach out if you ever have questions before purchasing, especially regarding scents or seasonal releases.

If your order arrives damaged, broken, incorrect or compromised during transit, please contact me with 72 hours of delivery. You can email hello@emberwoodcandleco.com with your order number, a description of the issue and clear photos of the item and packaging. Once reviewed, I will happily offer either a replacement or store credit depending on what is available. 

If a package is marked "Delivered" by USPS or UPS but goes missing, I completely understand how frustrating and disappointing that can be. While I cannot replace orders once the carrier marks them as delivered, I will absolutely support you through filing a claim, provide documentation and guide you through the steps to help resolve it with the carrier.

If you need to correct an address or make a change, please reach out immediately after placing your order. Once processing or shipping begins, adjustments cannot be guaranteed. 

Because my candles are poured by hand, slight variations in color, texture and frosting are completely natural and part of the charm of an artisanal, coconut apricot wax candle. These differences do not affect the burn or fragrance and they are not considered defects. 

Thank you for supporting a single maker and a small business built from scratch. I care deeply about your experience and want you to feel held, valued and supported from the moment you place your order to the moment your candle flickers to life in your space. If you have questions or simply would like guidance choosing a scent, I'm always here at hello@emberwoodcandleco.com